Refund Policy
At https://ebookstores.in (“we,” “our,” or “us”), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy explains how we handle refunds and returns for items purchased through our website.
1. Returns
You have [insert number] days to return an item from the date you received it to be eligible for a refund. To be eligible for a return, the item must meet the following conditions:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must provide a receipt or proof of purchase when requesting a return.
Certain types of goods, such as digital products or downloadable eBooks, may not be eligible for return or refund unless they are defective.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Digital downloads (eBooks, software, etc.)
- Gift cards
- Items that have been opened, used, or damaged by the customer
- Perishable goods or personalized items (if applicable)
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item’s condition.
If your refund is approved, we will process the refund to your original method of payment. Please note that it may take a few business days for the refund to appear on your account, depending on your payment provider’s policies.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or credit card statement again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank. Processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at info@ebookstores.in.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@ebookstores.in to arrange the exchange.
6. Shipping for Returns
You are responsible for paying for your own shipping costs for returning an item unless the item was defective or shipped in error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
If you are shipping an item worth over [insert value], we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: info@ebookstores.in